The automated support response works, and gave me the following.
***
Thank you for your support query. Note that this message
is not an answer to your request for support from Xara Ltd.
Your support ticket number is: 37123:16946:0.
Please quote this number in all future correspondence
on this query.
We will answer your query as soon as possible.
However, at certain times
of the year – and immediately after product launches – we are very busy, so please be patient.
Think & Thunk Xara.com